Compare Hyperoptic Packages
While the big household names tend to dominate the broadband market, there are smaller providers you should consider when looking for a good deal, like Hyperoptic.
Key points
- Hyperoptic broadband is widely available in London
- Hyperoptic offers both home and business broadband
- Its hyperfast broadband reaches speeds of up to 1Gbps
Who is Hyperoptic?
Hyperoptic was founded in 2011 to provide the UK with hyperfast broadband. It works in partnership with a number of freeholders, property managers, residents and developers to deliver high speed fibre service to a range of business and residential establishments.
Hyperoptic aims to provide internet services that are ‘future-proof’. This means cables would be fitted straight to your door, rather than being filtered through a street cabinet. This helps Hyperoptic to compete with the copper cables of other brands and consistently maintain its fast connection speeds.
Can I get Hyperoptic broadband in my area?
Hyperoptic provides coverage predominantly in London and is one of the fastest broadband providers in the capital.
It claims to deliver superfast broadband to 57 UK towns and cities . Use our postcode checker at the top of the page to see if it covers your area.
What sort of broadband does Hyperoptic offer?
Hyperoptic offers both home and business broadband packages, which are provided over its own dedicated cable network.
Home broadband
For home broadband, you can choose between a broadband only package, or a broadband and phone deal. For both types, Hyperoptic offers a range of speeds. You can also either roll over your package monthly or commit to a year. Both types of packages are full fibre.
Hyperoptic currently offers the following broadband packages:
- Fast - 50Mbps
- Superfast - 150Mbps
- Ultrafast - 500Mbps
- Hyperfast - 1Gbps
All Hyperoptic home broadband packages come with a free hyperhub router, 24/7 customer support, unlimited data usage and there’s no need for a landline. Upload and download speeds are the same, except with its Fast broadband package, which features upload speeds of 5Mbps.
Business broadband
If you’re looking for fast internet for your business, Hyperoptic offers broadband, broadband and phone, and dedicated fibre packages, available as monthly rolling, 12 month or 24-month contracts.
These are available in the same packages as the home broadband – Fast, Superfast, Ultrafast and Hyperfast.
All business packages have unlimited data usage, no need for a landline, 24/7 customer support, 1 static IP address with the option to purchase more and a five-hour Service Level Agreement.
Monthly rolling contracts are more expensive than the fixed term options. The longer you commit to a package, the cheaper it costs per month.
Hyperoptic’s dedicated fibre options for business customers come in two speeds – Fast and Hyperfast.
Why choose Hyperoptic?
Hyperoptic offer their customers a number of benefits:
Pros
- Free three-month speed upgrade - on selected monthly rolling plans, you have the option to increase your speed at no extra cost.
- Flexible - Hyperoptic’s contracts are flexible. You can choose from monthly rolling, 12 months or 24 months.
- No mid-contract price hikes - it promises to never increase the price of your deal during the duration of your contract. So for 12 or 24 months, the price you pay will stay the same.
- Try before you commit - you can try Hyperoptic alongside your current broadband to decide which you prefer with no cancellation fees if you don’t continue with them.
- Price match - Hyperoptic promise to match your package price if you find it cheaper somewhere else.
- Unlimited - limitless streaming, browsing, downloading and gaming.
- Compensation – you're covered by Ofcom’s Automatic Compensation Scheme if something goes wrong.
Cons
- Coverage - as Hyperoptic is primarily based in London, it might be harder to find coverage for your area if you live outside of the city. They also only claim to cover 39 cities and towns across the UK.
- No TV bundles - Hyperoptic doesn’t currently offer any TV deals alongside its broadband. You need to look elsewhere if you want a broadband and TV package.
What Hyperoptic Broadband deals can I get?
These are the two deals you can get with Hyperoptic Broadband:
- Broadband only – You don’t get a landline or TV package included, just high-speed broadband
- Broadband and phone – Superfast full-fibre broadband and landline
Can I get cheaper Hyperoptic Broadband deals?
There are a few ways you can get broadband at a lower cost with Hyperoptic –
- Social tariff broadband – With Hyperoptic’s Fair Fibre Plan , those on benefits can get discounted high-quality broadband. You can get this with or without a home phone.
- Student broadband – Hyperoptic offers a discounted fibre broadband package with £0 activation fee and prices from £23. You can get anything from 50Mbps to 1Gbps, depending on your needs.
How can I switch to Hyperoptic Broadband?
If you’re out of contract with your broadband provider, you can switch penalty-free. This means that you should be on the lookout for the best broadband deals in the market.
Here’s how to switch your broadband provider to Hyperoptic Broadband.
Enter your postcode: Some offers might not be available in your area, so it’s best to check what is available first.
Choose a broadband deal: Browse through your options and find what works best for your household.
Cancel with your provider: You will have to contact your existing broadband provider to cancel your current contract. Find out how to switch to Hyperoptic from Virgin Media, Sky, BT or TalkTalk.
Install Hyperoptic: Once you’ve selected a broadband deal with Hyperoptic, you need to book an installation slot online. You can pick a date and time that works for you, which includes the next day itself or even Saturdays. Installation takes about an hour and your Wi-Fi will be up and running straightaway. Or, you can plug in the Wi-Fi Hub yourself if you don’t need an engineer to help you out.
What contract length can I get?
There are four different contract lengths that you can sign up for with Hyperoptic Broadband. This will be one-month rolling, 12, 18 or 24 months.
Generally, the longer the contract is that you choose, the cheaper it will be for you. However, keep in mind that if you switch before the minimum period ends, you will have to pay an early termination fee.
Can I get Hyperoptic broadband deals in my area?
Hyperoptic broadband is currently available in very limited locations. Use our postcode checker at the top of this page to see which Hyperoptic Broadband deals are available in your area.
If you don’t find your location there just yet, you can register your interest online. If enough people in your area register their interest, Hyperoptic says it will provide connectivity in your area.
How do I contact Hyperoptic Broadband?
If you need help with Hyperoptic Broadband or are planning to get it, you could contact the customer service team online.
Here’s how to contact them:
- Email: [email protected]
- Mobile: 0333 332 1111
- Social media: Contact Hyperoptic on Twitter, Instagram or Facebook between 7am-9pm Monday to Friday and 11am-7pm Saturday and Sunday.
Alternative providers to Hyperoptic
If you don’t feel that Hyperoptic is right for you, take a look at our guides on other providers: