As well as providing homes with power and petrol stations with fuel, Shell Energy now offers UK customers a wide range of broadband deals.
Shell Energy Broadband isn’t on any price comparison websites, so you won’t be able to compare prices with other providers. However, you can check out our latest broadband deals broadband deals to see alternatives on offer.
Compare Shell Energy broadband deals to see what’s on offer.
As one of the more established energy providers outside the Big Six - the United Kingdom's largest retail suppliers of gas and electricity - Shell Energy has since expanded into the home internet space, now offering both standard ADSL and fibre optic broadband packages at competitive market rates.
On 1 December 2023, Octopus Energy officially acquired Shell Energy Retail in the UK and Germany, moving Shell Energy broadband customers over to Octopus systems.
The migration process was completed by the end of March 2024.
However, in February 2024, Octopus Energy sold Shell Energy broadband to TalkTalk, with migration scheduled for the coming months.
This should ensure a smooth transition for all customers involved, as Shell Energy broadband is already supported by TalkTalk’s platform.
Shell Energy uses the Openreach network (via TalkTalk) to deliver broadband.
This means all packages (except for full-fibre) come with line rental. If you want broadband without a landline, you can get full-fibre with Shell Energy.
Some Shell Energy broadband deals come with landline call options for their broadband and home phone customers.
All Shell Energy broadband packages come with 18-month contracts.
These give you unlimited uploads and downloads, as well as inclusive line rental, pay-as-you-go calls as standard (except for full-fibre plans, which do not require a landline), and no upfront installation costs (unless they need to install a new telephone line).
Shell Energy also offers social tariff broadband packages to people who receive certain benefits, so check if you qualify.
Depending on the package you choose, Shell Energy broadband delivers internet speeds from basic standard connections to full-fibre for uses like casual browsing or streaming your favourite media.
The connection types available with Shell Energy broadband include:
Your internet speeds will depend on various external factors, such as:
If you're in shared accommodation like a student house or your home has more than two people living there, then you might want to consider 100Mbps broadband deals. These might help everyone browse without lag or buffering.
Shell Energy broadband prices are competitively priced but they do not offer as many new joiner freebies as some other providers, such as NOW Broadband and Plusnet.
If you're new to Shell Energy broadband, you might be able to get a promotional discount or service during sign-up, but these will likely be one-offs or only last for a limited amount of time.
When it comes to routers, Shell Energy broadband provides its own Wi-Fi 6 Hub to customers on Fibre and Full fibre plans.
Compared to previous Wi-Fi standards, Wi-Fi 6 is designed to help reduce lag, accommodate more devices, and aims to give everyone in your household a seamless internet experience. It’s available for new and existing Shell Energy customers.
Most older computer and smartphone technology should still work with Wi-Fi 6, but you might not notice any major performance differences unless you upgrade your equipment.
Wi-Fi coverage and user speed can be impacted by various factors outside your control, such as:
For most cases, it should not cost you anything extra to install Shell Energy broadband.
If your Shell Energy broadband deal requires a new telephone line to be installed, you might have to pay for an engineer visit. This is a one-off charge - usually around £60 to £70 - although it might increase in the future.
There is also an initial router postage cost for new customers.
Available on 12-month contracts, Shell Energy broadband social tariff packages are designed to make internet access easier for those going through tough times financially.
With no mid-contract price rises[1] or cancellation fees, you can choose phone only, standard ADSL, or even superfast broadband for a discounted price.
Both home internet plans include a wireless router as part of their packages.
To qualify for Shell Energy broadband social tariff packages, you'll need to be receiving one of the following benefits:
Use our postcode checker to see if you can get Shell Energy broadband deals where you live.
As Shell Energy delivers broadband through Openreach, like most other UK providers, you'll likely find a suitable deal in your area.
However, if you're based in a remote location or have certain broadband constraints, you might be better off comparing rural broadband deals or those from area-specific providers such as Community Fibre or KCOM.
When switching broadband providers, check how Shell Energy broadband deals compare with the rest of the UK market.
Using the Openreach network, Shell Energy broadband deals are similar to ones offered by other providers like:
In terms of bundles, other companies might offer more in terms of extras, such as TV packages or more secure broadband parental controls.
For generally more consistent fast speeds, consider providers such as Hyperoptic or Gigaclear.
[1] Shell Energy stipulates within its terms and conditions that monthly broadband charges may increase on or after 1 April in each year from 2024 by the Consumer Price Index (CPI) rate of inflation plus up to 3%.