Discover Virgin broadband

Whether you’re a light or heavy internet user, Virgin Media has a wide range of broadband packages to choose from. Discover more about Virgin Media and its promise of ‘ultra-fast, ultra-reliable broadband.’

Key points

• Virgin Media has an average download speed of 1,130Mbps on its top tier package
• Its top speeds come from its use of full-fibre cables between homes and the local exchange
• You can combine your broadband, TV and landline to see if you can save money on a bundled deal

Although you can get Virgin Media services across most of the UK, the performance improves drastically in places where Virgin has been able to lay its own fibre-optic cables.

As part of Virgin Media’s Project Lightning upgrades, the network has been expanding across the more rural areas of the UK. You can use Virgin Media’s postcode checker to see what services are available in your area.

Virgin Media broadband deals

Virgin Media’s broadband deals start with average download speeds of 54Mbps, all the way up to 1,130Mbps. As a rule, the faster the advertised speed, the more expensive it’ll be.

As of January 2023, Virgin has boosted the advertised speed for two of its packages. Its M100 package is now M125, with an average download speed of 132Mbps, while M200 is now M250, with average download speeds of 264Mbps.

Virgin offers some of the fastest broadband around. They claim that on average their download speeds are 16x faster than Sky and BT, and their Gig1 Fibre Broadband can give you average download speeds of 1,130Mbps!

They’ll also give you various different perks depending on the deal. These include:

• Secure Wi-Fi Hub - Includes Virgin Media WebSafe, which helps keep your devices and your family safe online
• Wi-Fi Guarantee - A promise that you’ll enjoy download speeds of up to 20Mbps in every room or receive £100 in credit
• O2 Priority - Daily treats, exclusive offers, access to early-bird tickets, and more via the Priority app

Virgin Media bundles

Virgin Media also offers customers the option to bundle its broadband in with TV packages, landline phones and mobile SIMs.

The bundles differ widely in what they offer. Virgin offers a number of bundle packages, including:

• Big Bundle - Includes over 100 channels, 264Mbps and inclusive weekend calls to UK landlines and Virgin mobile numbers
• Bigger Bundle + Sports - Includes over 195 channels, 362Mbps broadband and BT Sport in 4K Ultra HD
• Ultimate Volt Bundle - Includes over 230 channels, Gig1 Fibre Broadband speeds of 1,130Mbps, BT Sports in 4K Ultra HD and an O2 unlimited data SIM card

What Virgin Media Broadband speeds are available to buy?

You can get different broadband speeds depending on your household size and internet usage. If more people work from home or stream, a faster internet package with higher Mbps would be the right choice.

To make things easier, here are the different broadband speeds Virgin Media Broadband currently offers:

Does Virgin Media provide broadband only deals?

Virgin Media offers various broadband packages that are tailored to different household needs. Here are a few bundles that you can choose from:

How long are Virgin Media Broadband contracts for?

There are two main options for broadband contracts if you opt for Virgin Media Broadband – fixed term or 30-day rolling.

Fixed-term contracts: These are for a term of nine, 12, 18 or 24 months, depending on what bundle you choose. If you leave before your minimum term ends, you’ll need to give 30 days’ notice and will be charged an early disconnection fee.

30-day rolling contracts: These are good if you don’t want to be tied into a long contract for a fixed time period. There will be a one-off flexi fee and you’ll pay for your broadband monthly. To cancel, you will just need to give a 30-day notice.

Which contract length should I go for?

Wondering if you should choose a fixed term or a rolling broadband contract? Have a look below to see which one works for you:

Why go for a 30-day rolling broadband contract:

• Flexibility: If you want short-term internet access while moving or travelling, a short-term contract can be a great option. You get to keep your contract rolling for as long as you need and then cancel it with just a 30-day notice.
• Choose to get an add-on: If you want a landline, you could get it as an add-on for a short period of time along with your broadband.
• No early disconnection fees: All you have to do is give a 30-day notice and you won’t be charged any early disconnection fees.
• Different internet speeds: Being on a short-term broadband contract doesn’t mean you have to compromise for a good internet speed. You can choose from a range of superfast broadband speeds to find what works best for you.

Why go for a long-term broadband contract:

• Different broadband bundles: There are many broadband options available for you, whether you live alone or in a multi-person house. You can opt for broadband and TV bundles, add a landline or even an O2 SIM.
• Cheaper cost: The longer your broadband contract is, the less it’s likely to cost per month. This is because you’re agreeing to a long-term commitment with a broadband provider.
• Incentives: With longer contracts, you can get bill credits, discounts or other incentives to get you to stay for longer. You can make use of these to lower your monthly cost.

How do I buy Virgin Media Broadband?

You can buy Virgin Media Broadband online. Have a look at our broadband comparison to find which package suits your household best. Simply filter the options to choose Virgin Media, what speed you’d like and the monthly cost.

However, if you want to discuss your options with Virgin Media’s customer service team, you can dial 0345 454 1111 from your mobile or 150 from your Virgin Landline.

How do I buy Virgin Media Broadband when moving house?

If you’re moving house, here’s what you need to do to set up Virgin Media Broadband at home:

• Get in touch: Contact Virgin Media once you have your new address to book your move. You will have to give away a few details to start getting everything ready for moving.
• Choose your package: Either you can opt for a new package or continue with your current one. However, if your current package isn’t available at your new address, you might have to change it.
• Take your kit: Once you’re at the new place, all services will be set up. So you need to get your Virgin Media kit with you when you move. All you need to do then is plug it in and it will be up and running the same day.

What details will I need to give?

When you call Virgin Media to get your broadband sorted, these are the details you will need to keep in hand:

• Account number or home phone number
• New address
• Contact number
• Moving date
• Preferred installation date

Virgin Media will also take you through different options if you want to know what all you can get before making a final decision.

How do I switch to Virgin Media Broadband?

If you’re out of contract with your broadband provider, you can switch penalty-free. This means that you should be on the lookout for the best broadband deals in the market.

Here’s how to switch your broadband to Virgin Media Broadband:

• Enter your postcode: Some offers might not be available in your area, so it’s best to check what is available first.
• Choose a broadband deal: Browse through your options and find what works best for your household.
• Cancel with your provider: You will have to contact your existing broadband provider to cancel your current contract.
• Book with Virgin Media: After you book, plug in the WiFi Hub or wait for an engineer to help you out.

Can I switch to Virgin Media Broadband for free?

You will be able to switch your broadband provider for free if:

• You’re out of your minimum contract period
• The download speed for your broadband is lower than advertised
• Your broadband provider increases prices within the agreed contract period

However, you need to check this carefully. Some providers include in the T&Cs that they can increase your monthly bill by a certain amount each year.

In most cases, depending on your provider, you might need to pay a fee if you terminate your contract early.

Is Virgin Media any good?

Ofcom produced a report in May 2022 showing overall consumer satisfaction with its providers. Virgin Media received 85% for its overall service. As when buying any product, it's best to do your own research before committing.

It’s also worth shopping around to find the best broadband for your needs. Read our helpful guide on how to choose your broadband provider or start comparing broadband deals today.